Errors

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The table below displays commonly asked questions about errors received when submitting information to the CLTS.

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Questions and AnswersDate
When I receive an error after submitting information, do I have to upload the information again?October 14, 2015
How do I deactivate an event I have incorrectly submitted?October 14, 2015
Can I delete an error?October 14, 2015
How do I know when an error has been corrected?October 14, 2015
How do I know if there are errors on my transaction?October 14, 2015
Will I be notified if there are errors on my transactions?October 14, 2015
How do I view the errors?October 14, 2015
Common Submission Error Messages and their solutions:
How do I correct the error- Wrong event order for tag 000000124000299999999 of type C?October 14, 2015
How do I correct the error- The tag 000000124000299999999 was not issued to account A1234567?October 14, 2015
How do I correct the error-There is another event at the same datetime for tag 000000124000299999999?October 14, 2015
How do I correct the error- There is an animal event for tag 0000001240002999999999 at an earlier date than its birth date 01-APR-09?October 14, 2015
How do I correct the error- Event Date must be provided. Cannot deactivate?October 14, 2015
How do I correct the error- There are no issued events on tag 000000124000299999999. Event type Birthdate cannot be applied?October 14, 2015
How do I correct the error- Event type (Multiple Options) is not allowed after event type (Multiple Options) on tag 000000124000299999999?October 14, 2015
How do I correct the error- Event type (Multiple Options) is not allowed before event type (Multiple Options) on tag 000000124000299999999?October 14, 2015
Common File Upload Template Error Messages and their solutions:
How do I correct the error- File name provided is not alphanumeric?October 14, 2015
How do I correct the error- File type should be: Microsoft Excel Workbook (*.xls) or CSV Comma Delimited (*.csv)”?October 14, 2015
How do I correct the error- Errors found in line(s):>line#1: Invalid event_type ‘birthday’ OR Invalid DOB ’10 Jul 09’”?October 14, 2015
How do I correct the error- “Errors found in line(s):Line #1: The end tag must be greater than (or equal to) the start tag”?October 14, 2015
How do I correct the error- Errors found in line(s): Line #1: Mandatory header event_type missing?October 14, 2015
How do I correct the error- Your submission contained Events for over 100 different Accounts. Currently you must restrict each batch submission to 100 Accounts or less?October 14, 2015